Due to the busyness at our logistics partner, parcels may take longer to arrive than usual. Check track & trace for the latest information. Sorry for the inconvenience.

Customer service

Delivery times and shipping

The delivery time of our products is approximately 3 to 19 business days. Shipping/Delivery times are not guaranteed and might be extended due to customs delays. These transit times are an estimation in working days, starting after the parcels leave the international sorting centre in The Netherlands. 

Click here to find all the countries we ship to. If your country is not on the list and you want to place an order, please contact us

Destination  Estimated transit time 
European Union 2-7 business days
Norway  4-7 business days
Switzerland 3-5 business days
Rest of Europe 4-10 business days
United States 4-7 business days
Australia 6-11 business days
Brazil 6-15 business days
Canada 5-11 business days
China 8-15 business days
Hong Kong 5-7 business days
Japan 4-7 business days
New Zealand 6-10 business days
South Africa 8-10 business days
Rest of the world 5-16 business days

Payment options

We offer a variety of secure methods of payment on our website, through our payment partner Sisow. You can pay with credit card or bank transfer. 
You can pay with the following services:

Bancontact/Mister Cash

Order & Order status

All our products are delivered as a complete package. This means including instructions and the object.

You will receive a confirmation mail after you have ordered a product at Mr Maria. If you haven't received one, contact us. Or send an e-mail to [email protected] with your question.
When the order has been accepted, we will send you a package tracking code once your package is shipped, so you can see exactly where your order is.

Defects and Warranty

On all our products you get a 24 month warranty. Please be advised that warranty only applies when the product is handled in a normal and proper fashion as stated in the user manual. We will ask for photo's of the defect to determine the case.
All items are custom made by Mr Maria, where quality is guaranteed. If you find any defects please contact us or send an e-mail to [email protected]. We will make sure that the problem is solved with you as quickly as possible.

Return and exchange policy

At our site, returns are easy! Simply ensure that the item is returned in its original product packaging within 30 days of delivery. We will credit you for the total purchase price upon our receipt of your return. Products returned under this policy are eligible for a refund to the original method of payment. If you are returning a product that was originally purchased with a gift certificate or as a gift, you will receive an in-store credit as your refund.

You may return new, unused, and resalable items for a refund or exchange. Please contact us or send an e-mail to [email protected]

Frequently asked questions

Search for an answer here in our frequently asked question section. If your answer is still not answered there you can contact us through our customer support. We’re happy to help you with any questions you may have.

Customer support

For information about your order, buying online or product questions you can do one of the following: 

Contact us or send an email to [email protected]. We will make sure to answer you as quickly as possible.